Shipping & Turnaround

The majority of our products are custom and hand-made to order. This process takes time to ensure that each and every QT product meets our exacting standards.

We reserve up to 25 business days from the time we receive a paid, complete and correct order until we deliver the product to the courier for shipment. Our support staff may need to contact you regarding an issue - so please, add support@qtalbums.com to your trusted/important contacts to help avoid unnecessary delays.

In November/December, as we approach the holiday season with the highest order-volume of the year, we change to a deadline system to ensure your orders are delivered by December 24th. See 2020 holiday deadlines.

Shipping Rates

Method Countries Turnaround Cost
STANDARD USA, EU 14-25 business days for production* +
7-9 days shipping** via our US Office
$10 
(previously free over $300)
EXPEDITED (NEW!) *** All Countries 10 business days for production* +
3-4 days direct shipping**
$35 
(previously $60 with 14-25 business days production)
FREE EXPEDITED (NEW!) *** All Countries 10 business days for production* +
3-4 days direct shipping**
FREE
for orders over $750

* Turnaround starts the next business day following the submission of a complete and correct order. Cover artwork issues, incorrect files, design help, etc will add to this time.
** Transit times are not guaranteed, but typical estimates to most locations. The shipping companies have suspended service time guarantees due to Cov-19.
*** Paperwork may be attached to the package as required by law.

COV-19 SHIPPING DELAYS POSSIBLE

Transit times are being impacted worldwide as carriers deal with back-ups and increased volume related to COVID-19. UPS and FedEx have suspended service-time guarantees until further notice as well as signature services. Please be patient as you may not see timely/accurate updates on your package at stages throughout its journey. Keep this in mind with the upcoming holiday season and place your orders as early as possible.

You are responsible for ensuring a secure/safe delivery address and this is even more important when signature is not required. The major carriers provide delivery management services/apps that will help keep you informed on the status of your package, as well as allow you to have a package held for local pickup, or re-routed. Please make sure you utilize these services.

FedEx Delivery Manager

UPS My Choice

Typical Turnaround Times

Although turnaround times can vary due to seasonal fluctuations, we are able to give estimated turnaround times on the following products:

  • AriaBooks & ArtBooks – up to 25 Business Days
  • Heirloom Books – 7 to 14 Business Days
  • PrimaBook & BloomBook - up to 14 Business Days
  • Prints – 7 to 14 Business Days
  • Boxes – 7 to 14 Business Days

Rush Service

Should you require a quicker turnaround, we offer a rush service on a case-by-case basis. If available, there is a 40% surcharge for this. You should choose the expedited shipping option.

Please note the rush request in the comments when you place your order and triple-check the order details, files and shipping address, then contact support@qtalbums.com with the subject “RUSH REQUEST” to check specific availability for your target date and to get an adjusted invoice for the added service.

Tax / VAT / Customs

  • US: As a wholesale supplier, we do not collect sales tax.
  • EU: We do not charge VAT. You will not pay any customs fees either. When ordering through QTALBUMS USA, the invoice is issued by a US company but the books are shipped from EU. On special request, we can issue an invoice from our UK or EU branch. Please select the appropriate payment option during checkout.  

Please note that QTAlbums is not responsible for local end-destination taxes, VAT or customs charges. Please ensure you clarify these costs with your local import authority prior to ordering.